Sheraton Hotels & Resorts, Starwood’s largest and most global brand, has launched a comprehensive new design of its lobbies and guests rooms that significantly enhance its portfolio of hotels and resorts. Sheraton and its owners are undertaking an aggressive multi-year strategy to improve the quality and consistency of the brand portfolio that includes $1.3 billion in renovations, $400 million in key brand initiatives and $2 billion in new hotel openings.
Sheraton will upgrade 100 hotels in the U.S. – nearly half its North American portfolio – renovate 50,000 guestrooms and re-design more than 100 new lobbies. The plan is part of a global initiative to revitalize the iconic Sheraton brand and differentiate the guest experience at each of its 406 hotels across 71 countries.
“With awareness among upscale guests at 92%, the Sheraton brand is iconic,” said Hoyt H. Harper II, Senior Vice President for Sheraton Hotels and Resorts. “We are leveraging Starwood’s proven history of building great lifestyle brands to enhance the entire guest experience for the company’s most global, recognized brand.”
Guests will first observe Sheraton’s efforts to revitalize its properties in the lobby that will be brought to life and re-designed as a destination for guests. Inspired metaphorically by the great public parks of the world, Sheraton’s new lobby space will aim to provide guests with a sense of belonging, warmth and community. A significant component and heart of the lobby re-design is the “Link @ Sheraton,” a signature lobby-based communications hub that enables guests to stay connected and fully productive while traveling and away from their offices. The Link@Sheraton is a unique environment that meets the needs of Sheraton’s core guest by enabling them to work, relax and remain connected to family and friends during their travels. It provides an online experience, including free Wi-Fi and Internet-enabled computer stations, allowing them to email, search the web, review local attractions and even print up boarding passes.
Adding to the social aspect of the new lobby design a communal table at the lobby’s center allows several groups of guests to work independently of one another within the same space, while game tables and oversized chairs encourage playful interaction or rest and relaxation. Guests will also be surrounded by a distinct ambiance created through new sensory elements, including a clean “open air” scent, music, lighting and botanical designs.
Sheraton will extend its revitalization beyond the lobby to its guest rooms, creating a signature experience through new designs and enhanced amenities. Led by D.B. Kim, Sheraton’s vice president of design, the brand’s in-house design team is working with New York-based George Wong Design, to renovate more than 50,000 guestrooms using one of three distinct design templates – classic/timeless, simple/aesthetically streamlined and relaxed/casual – that showcase a new palette of familiar colors inspired by nature, including, off-white, yellow, terracotta, cool blues, brown and green.
In response to guests’ preferences for flexible room design, Sheraton will remodel its rooms with four distinct zones: a welcome area, a “connection” zone, an area to rest and a space to re-energize. Upon entering the room, guests arrive in the “welcome center,” a residential inspired entryway featuring a free-standing custom designed luggage bench and streamlined organizational wall shelf where guests can unpack and organize with ease. Directly adjacent, in lieu of a traditional closet, is a new wood paneled wardrobe that offers multiple compartments, hanging space and a full-length mirror.
The connection zone, designed to facilitate work or entertainment, consists of desk space that is modular and movable to accommodate a guest’s need for individual work, meeting space or dining. A built-in flat screen TV showcases “Scene@Sheraton,” Sheraton’s special access in-room entertainment content, while a charging station enables guests to connect and refresh their technical gadgets. Guests will recharge in the new “Sheraton Sweet Sleeper II” – a bed that boasts a luxurious mattress, a redesigned ensemble of all-white, 300 thread count pillow cases and sheets, and a new duvet.
Guests will also be able to re-energize in a refurbished bathroom with a free-standing vanity that is designed to minimize clutter and maximize space. Wall-mounted shelving holds “Shine by Bliss,” a new bath amenities line created exclusively for Sheraton by Bliss, while undermounted cubbies conveniently store extra towels and a hair dryer. Traditional overhead vanity lights are replaced with side lighting. New bath and shower fixtures and a dual-flush commode help reduce resource usage by up to 30%.