Etihad Airways Collaborates with Tencent to Enhance Customer Experience

ABU DHABI, United Arab Emirates, March 10, 2020,/PRNewswire/ — Etihad Airways and Tencent Holdings Limited (Tencent), a leading provider of Internet value-added services in China, signed a Memorandum of Understanding (MoU) for a collaboration that will identify potential opportunities in promoting the growth and development of innovation and digitalization for the tourism industry. Through the collaboration, Etihad Airways aims to enhance the guest experience, broaden customer choice and elevate its engagement with Chinese visitors.

Etihad Airways will leverage Tencent’s cloud computing capabilities and social media platforms such as WeChat, the largest social media platform in China with over one billion monthly active users, to better support its customer engagement strategy in China and other potential regions globally via Tencent’s network and ecosystem partners.

As part of the collaboration, Etihad Airways has launched its own WeChat Mini Program, becoming one of the pilots international airlines to offer this service on the WeChat platform. Mini programs allow brands to interact with WeChat users via advanced features within the WeChat environment, without the need for separate App downloads or interfaces. Etihad Airways launched its WeChat public account in 2016, and the Mini Program is expected to boost its outreach to Chinese audiences.

Robin Kamark, Chief Commercial Officer, Etihad Aviation Group, said, “The collaboration with Tencent presents a huge opportunity for Etihad, allowing us to engage with our guests on the biggest digital platform in China, speaking to them in their language and on their preferred platform. This is in line with our strategy of providing choice and customization for our guests based on their preferences. Tencent’s established technological capabilities will undoubtedly supercharge our innovation drive, and I am very excited about the unlocked possibilities.”

Etihad Airways Collaborates with Tencent to Enhance Customer Experience
Etihad Airways Collaborates with Tencent to Enhance Customer Experience

“As we are all aware, the world continues to grapple with the COVID-19 outbreak in China. Forging a partnership with Tencent right now shows our strong support for China, which is a very important market for Etihad. The continuation of our daily flights between Abu Dhabi and Beijing at such a challenging time reinforces our commitment. We want to express our solidarity with the citizens and our staff in China and the UAE, who have come together during these trying times. Jiayou – stay strong,” Mr. Kamark added.

Poshu Yeung, Vice President, Tencent International Business Group said, “We are delighted to sign the MoU for the collaboration between Tencent and Etihad Airways, with a very pragmatic cooperation roadmap that rapidly formulates innovative strategies, supports the development of China’s outbound tourism and further enhances our footprint in the Middle East market.”

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Irene Fung

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