Air Canada has confirmed that it will allow passengers to bring their cat or small dog in the cabin on flights operated by Air Canada and Jazz beginning in July.
“This is the latest of our customer-friendly initiatives that underscores our renewed commitment to listening to our customers and offering a competitive product that meets their needs,” said Ben Smith, Executive Vice President and Chief Commercial Officer at Air Canada. “Other recent customer-focused measures we have taken include our Low Fare Guarantee, a second free checked bag and the elimination of call centre fees.”
Effective July 1, 2009, Air Canada will accept a limited number of small dogs and cats as a carry-on item that can be stowed under the seat.
To ensure availability customers are asked to register their pet by contacting Air Canada Reservations at 1-888-247-2262 within 24 hours of completing their booking.
A service fee of $50 for domestic and transborder and $100 for international flights each way will apply.
In order to also meet the needs of passengers with allergies, the number of small pets accepted in the cabin will be limited to a maximum of two or four depending on aircraft type.
In addition, airport agents and in-flight crews will make every effort possible to provide appropriate seating arrangements on board the aircraft to ensure the comfort and well being of passengers with allergies.
Certified, professionally-trained service animals assisting customers with disabilities will continue to be carried in the passenger cabin free of charge.